Welcome to the policies section of our website. This section contains our official policies, except those already included in our ordering instructions section. You may also download our policies PDF document for your convenience. (Please note that PDF documents require Adobe Acrobat Reader to view.)
Table of Contents
3. Payment Information
3.1 Payment methods and terms for orders placed via the website
3.2 Payment methods and terms for orders placed via e-mail
3.3 Payment methods and terms for orders placed by mail
5. Shipping Information
5.1 Shipping methods and terms for all orders
6. Returns
6.1 Satisfaction guarantee
6.2 Returns policy
7. Other Policies
7.1 Price changes
7.2 Notice regarding copyrights
7.3 Privacy policy
This policy is effective as of January 1, 2014 and supercedes any previous policy agreement.
3.1 Payment methods and terms for orders placed via the website
We use PayPal to process transactions placed via our website. In accordance with their terms of service, PayPal accepts the following payment methods:
3.2 Payment methods and terms for orders placed via e-mail
We prefer to use PayPal to process transactions placed via e-mail. We will bill your PayPal account once we receive your order. PayPal payments are due at the time we issue the invoice.
Orders will be held until we receive full payment. Sorry, we do not ship C.O.D.
If you require alternate payment arrangements, please contact the sales department to discuss your needs.
3.3 Payment methods and terms for orders placed by mail
We accept the following payment methods for transactions conducted by mail: personal check, business check, cashier’s check, money order, or PayPal.
If paying by check or money order, please make it payable to Charles Pollman. Please note that any order paid by personal check, business check, or money order will be held until the payment clears, usually about ten (10) business days. Customers whose checks are returned unpaid — for reasons including, but not limited to, insufficient funds — will be charged a $35.00 handling fee per returned check or money order in addition to any other amounts due. All orders must be paid in full at the time of placement.
If paying via PayPal, please enter your PayPal account ID (e-mail address) in the space provided. We will bill your PayPal account once we receive your order. PayPal payments are due at the time we issue the invoice. In the event we are unable to process your payment through PayPal, we will ask you to submit your payment by check or money order.
Orders will be held until we receive full payment. Sorry, we do not ship C.O.D.
If you require alternate payment arrangements, please contact the sales department to discuss your needs.
5.1 Shipping methods and terms for all orders
We charge a flat rate of $5.00 per order for shipping and handling. All orders are shipped via USPS Priority Mail. Delivery is available to all United States addresses, including Post Office boxes and military addresses. We do not ship to foreign addresses at this time.
Most orders will be shipped within five business days of receipt (twelve business days for orders paid by check or money order) and require an additional 2-3 business days for delivery. Please note some orders may experience considerable delays during fulfillment and/or shipping.
If you require alternate shipping arrangements or have not received an order within ten business days of its shipping date, please contact the sales department to discuss the matter. Please note that alternate shipping arrangements may be subject to additional shipping and handling charges.
6.1 Satisfaction guarantee
We want you to be satisfied with your order! If you are not completely satisfied, you may return your order within 180 days of receipt for a prompt refund or replacement. Please see our returns policy for details.
6.2 Returns policy
Complete instructions for returning merchandise are included on the Return Authorization form PDF document. (Please note that PDF documents require Adobe Acrobat Reader to view.)
We will accept merchandise for return within 180 days of receipt. All non-defective merchandise must be in complete, new, and resalable condition. All defective merchandise must be in complete and unused condition. All returned merchandise must be accompanied by all related materials and a Return Authorization form.
Please contact the sales department to obtain a return authorization number. The return authorization number we assign to your return must be clearly posted on the outside of the shipping container. Return authorization numbers are valid for 10 business days from the date they are issued.
You are responsible for all expenses incurred as a result of returning merchandise to us, including postage fees, unless the return is due to our error. We highly recommend you send return packages using a carrier service that offers insurance and delivery confirmation because we cannot accept responsibility for return shipments that are lost, misdirected, or damaged.
Items that are returned for a refund will be refunded by check or PayPal, depending on the original method of payment used. Shipping and handling charges will not be refunded. Items returned in incomplete, used, and/or damaged condition may be subject to a restocking fee of up to 50% of the original price, if we accept them.
Only defective merchandise may be returned for replacement. We will replace, at our expense, any defective item returned to us with an identical product. Sorry, we cannot exchange any item for a different item.
If you receive an incorrect item as a result of our error, we will gladly attempt to correct our mistake. For the purposes of this policy, an incorrect item is an item you have received but (1) did not order, or (2) ordered with different specifications. Please note that we are sometimes unable to accommodate special request specifications. In such cases, we will include an explanation with your order, and the affected item(s) will not be considered “incorrect.” Please contact the sales department immediately.
If you receive a shipment that has been damaged in transit, please refuse the delivery. If you have already accepted the delivery, please contact the sales department immediately. If you attempt to return the order without our authorization, you may not receive credit for the return.
We reserve the right to refuse any returns that do not meet these requirements.
7.1 Price changes
Any price, specification, or special offer featured on our website or in our publications is subject to change without notice. Sales and special offers may be withdrawn at any time.
7.2 Notice regarding copyrights
Your Media
In compliance with applicable laws, Digi-Source cannot and will not knowingly accept copyrighted media for use in any production — including, but not limited to, custom cross-stitch patterns — without either (1) proof of copyright ownership by the customer, or (2) express written consent from the copyright holder to use the media for such purposes.
Please note that it is the customer’s responsibility to obtain from the copyright holder any and all permissions necessary to authorize Digi-Source to reproduce copyrighted media. You are responsible for all expenses incurred as a result of such efforts. Digi-Source’s sole responsibility shall be to verify with the customer that customer has obtained such permissions.
We will make every effort to address copyright concerns promptly. However, please note that orders may be delayed as a result of this process.
Indemnity Clause
By submitting any type of media to us, you are representing and warranting that you have the proper authority to authorize us to reproduce that media in accordance with the terms agreed upon between you and Digi-Source, and that you are in fact authorizing us to do so. Further, you agree to hold harmless Digi-Source and its affiliates and representatives from and against all claims, liabilities, and expenses (including attorney’s fees) arising out of or related to any actual or alleged infringement or misappropriation of any trademark, copyright, or any other proprietary right of such media.
Digi-Source Products
All products produced by Digi-Source are protected by copyright law and must not be reproduced without our express written consent, except for reproductions of patterns made exclusively for personal use. Additional copies of Digi-Source products are available and may be ordered directly from us.
The stitcheries you create using our pattern products are subject to the following restrictions:
If you have any further questions regarding copyright issues, please contact the customer service department.
7.3 Privacy policy
We understand the importance of your privacy and are committed to protecting it as much as possible. We use the information we collect from you for the sole purpose of processing your orders, unless you give us express consent to use your information for additional, specific purposes. We will never release your information to any third party, except in such cases where we must do so to (1) complete the processing of your transaction, or (2) fulfill a legal obligation, such as a court order.
We collect the following types of information about you when you place an order with us: your name, phone number, mailing address, e-mail address, and any required billing information applicable to your order (such as your PayPal account ID or bank information).
We currently do not maintain any type of mailing list. In the event we implement such a feature, or equivalent feature, at a future date, we will restrict all such services to a strictly opt-in method of registration. You will never be automatically enrolled in any non-essential service we provide and control, whether now or in the future.
We are prohibited from collecting personal information from children under the age of 13. In cases where such information has been accidentally collected, the parent or legal guardian of that child has the right to review the information, have the information removed from our records, and refuse any type of further collection or use of this information. To file such a claim, please contact the customer service department.
We are not responsible for the behavior of individuals and organizations outside the domain of Digi-Source. Please review their respective policies before sharing your personal information with them. If you intend to submit your order and/or payment through PayPal, including orders placed via the shopping cart integrated into our website, please visit PayPal’s website at https://www.paypal.com to review their policies. (The link will open in a new window.)
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